Refund and Cancellation Policy

Refund and Cancellation Policy

**Effective date: 1 Jun 2026**

This Refund and Cancellation Policy applies to services purchased from TipTopYou through tiptopyou.com.my or any authorised TipTopYou payment channel.

1. Services Covered

This policy applies to TipTopYou’s service-based offerings, including:

  • Alternative-healing and energy-healing sessions;
  • Blocked Qi Healing and Energetic Cage Release Therapy;
  • Personal consultations, coaching and mentoring;
  • Remote or distance sessions;
  • Workshops, programmes and events; and
  • Packages containing multiple sessions.

2. Appointment Cancellations and Rescheduling 

You may cancel or reschedule an individual appointment by contacting us through the WhatsApp contact provided on our website.

**At least 48 hours before the appointment:** You may reschedule the appointment once at no additional charge or request a refund, subject to the administration fee stated below.
**Less than 48 hours before the appointment:** Payments are normally non-refundable because the appointment time has been reserved for you. We may allow rescheduling at our discretion.
**No-show or missed appointment:** No refund will be provided. The session will be treated as used.
**Late arrival:** The session may be shortened to avoid affecting the next client, and the full session fee will remain payable.

Any rescheduled appointment is subject to practitioner availability and must generally be completed within three months of the original appointment date.

3. Service Packages

For packages containing multiple sessions:

  • A refund may be requested within seven calendar days of purchase, provided no session, consultation, assessment, personalised preparation, mentoring, coaching, or other part of the package has begun.
  • Once the package has started, completed or missed sessions are non-refundable.
  • If we approve a cancellation after the package has started, any refund will be calculated based on the unused portion of the package. Sessions already used may be recalculated at their regular individual-session price.
  • All approved customer-requested refunds are subject to the administration fee stated below.
  • Promotional bonuses, discounts and complimentary services have no cash value and are not refundable.
  • Packages are not transferable to another person unless TipTopYou agrees in writing.

4. Workshops, Programmes and Events

Unless different terms are stated on the relevant booking page:

  • Cancellations made at least seven calendar days before the event may qualify for a refund, subject to the administration fee stated below.
  • Cancellations made less than seven calendar days before the event are non-refundable. We may allow the payment to be transferred to a future event at our discretion.
  • No refund will be provided after a participant has attended, accessed, or received any part of the programme.

5. Services Already Provided

Fees are non-refundable once a service has been completed or substantially provided.

Our services are personal and experiential, and individual responses and outcomes may vary. A refund will not be provided solely because a client’s personal expectations were not met or because the client did not experience a particular outcome.

Nothing in this policy excludes any rights or remedies that cannot legally be excluded under applicable Malaysian law.

6. Cancellation by TipTopYou

If TipTopYou cancels a paid appointment or programme and cannot provide a suitable replacement date, you may choose between:

  • Rescheduling the service without additional charge;
  • Receiving credit of equal value for another TipTopYou service; or
  • Receiving a full refund for the affected service.
  • The administration fee will not apply where the refund results from a cancellation by TipTopYou.

7. Duplicate or Incorrect Payments

If you believe you have been charged more than once or charged an incorrect amount, please contact us promptly and provide your name, payment date, amount paid, and transaction reference.

Any confirmed duplicate or incorrect charge will be refunded in full without an administration fee.

8. Administration Fee

All approved customer-requested refunds are subject to an administration fee equal to 10% of the approved refund amount.

The administration fee covers payment processing, booking, record-keeping, and administrative costs associated with the original transaction and refund.

Any payment-processing, bank, currency-conversion, or third-party charges that are not returned to TipTopYou may also be deducted from the refund, where permitted by applicable law.

The administration fee will not apply when:

  • TipTopYou cancels the service and cannot provide a suitable replacement;
  • A customer has been charged more than once for the same purchase;
  • An incorrect amount has been charged; or
  • Applicable law requires a full refund.

9. How to Request a Refund

To request a refund, contact TipTopYou through the WhatsApp contact on tiptopyou.com.my and provide:

  • Your full name;
  • Your email address or telephone number;
  • The service purchased;
  • The payment date and amount;
  • Your payment transaction reference;
  • The appointment or programme date; and
  • The reason for your request.

Refund requests should be made within seven calendar days of the cancellation or issue giving rise to the request.

10. Refund Processing

Approved refunds will normally be returned through the original payment method where supported. If this is not possible, TipTopYou may arrange another reasonable refund method.

Please allow approximately 7–14 business days after approval for the refund to be processed. The time required for the funds to appear may depend on the relevant bank, card issuer, e-wallet, or payment provider.

TipTopYou is not responsible for delays caused by financial institutions or payment providers after a refund has been submitted.

11. Exceptional Circumstances

We understand that emergencies and exceptional circumstances can occur. TipTopYou may consider requests outside the timeframes above on a case-by-case basis. Supporting information may be requested.

Any exception granted is discretionary, does not create an entitlement to future exceptions, and does not change this policy for other purchases.

12. Contact Information

TipTopYou Healing Sdn Bhd
88, Jalan SS2/16
47300 Petaling Jaya
Selangor, Malaysia

Website: https://tiptopyou.com.my
Contact: Through the WhatsApp link available on our website

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